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Our Support team cannot relieve your firm of any legal or professional obligations. We cannot enter data or modify settings related to your workstation or network. Doing so can help ensure that we answer your questions and troubleshoot CS Professional Suite application issues quickly and efficiently. When working with a customer, a Support representative may request your permission to view your screen via LogMeIn Rescue. Any issues related to these areas can be resolved with the assistance of your qualified IT personnel and/or the vendor’s support for the software or device in question. We cannot assist with hardware configuration, user and workstation setup, Windows permissions and file-sharing, network and server administration, peripheral devices (such as printers, scanners, and mobile devices), or third-party software.
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Our Support team assists customers by providing information, resources, and troubleshooting for CS Professional Suite applications running in supported environments. If you are using CS applications in an unsupported environment and experience any difficulties, you should migrate your CS applications and data to a supported operating environment as soon as possible. Since assistance from Thomson Reuters in an unsupported environment will be minimal and speculative, please contact your qualified IT professional for technical support in these environments.
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